Refund policy

Thank you for shopping at Dino Adventure. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

Customers may request a return and refund within thirty (30) days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase must be provided.
The return request must be submitted within 30 days of delivery.

Items returned without prior authorization may not be accepted.

2. Free Returns

Dino Adventure offers free returns worldwide within the eligible return period.

Customers should contact our support team before sending any product back. Return instructions and the appropriate return address will be provided by email.

3. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider and financial institution.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery.

Please provide:

Order number
Description of the issue
Clear photos of the item and packaging

We will review the claim and provide an appropriate resolution, including a replacement or full refund where applicable.

5. Lost Packages

If a package is confirmed lost during transit, customers may be eligible for a replacement shipment or full refund.

We may require additional verification before processing the claim.

6. Non-Returnable Items

The following items may not be eligible for return:

Items damaged due to misuse or improper handling
Items returned beyond the 30-day return period
Items not purchased directly from our website

7. Exchanges

We currently offer replacements for defective, damaged, or incorrect products. Customers seeking an exchange should contact our support team for assistance.