Shipping policy

Thank you for shopping with Dino Adventure™.

We are committed to providing reliable worldwide delivery and a smooth shopping experience for every customer.

1. Free Worldwide Shipping

Dino Adventure offers FREE shipping on all orders worldwide.

There are no minimum purchase requirements and no hidden shipping fees.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended.

3. Estimated Delivery Time

Estimated delivery time for most destinations:

7–10 Business Days

Delivery times are estimates and may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local postal services
  • Weather conditions
  • Peak shipping seasons

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Customers can use the provided tracking number to monitor delivery progress.

5. Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, VAT, or fees imposed by local authorities.

Dino Adventure has no control over these charges and cannot predict their amount.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete information is provided, shipment delays or additional charges may occur.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact our support team.

We will work directly with the shipping carrier to investigate and resolve the issue as quickly as possible.

8. Damaged Deliveries

If your package arrives damaged, please contact us within seven (7) days of delivery and include photos of:

  • The product
  • Packaging materials
  • Shipping label

We will review the case and provide an appropriate solution.

9. Contact Us

Dino Adventure™

Website: https://dinoadventure.shop

Email: support@dinoadventure.shop

Phone: +1 250 231-3115

Address:
1109 Nelson Ave
Trail, BC V1R 3H4
Canada